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How to Use Automation Without Losing the Human Touch in Credit Control
Credit control often lands on the desk of someone already wearing several hats, usually the business owner or a trusted…
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What to Say (and Not Say) When Chasing Payments
If you’ve ever stared at your screen or hesitated on a call, wondering how to phrase that next payment-chasing message,…
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When You Can’t Pull the Plug: What Suppliers Need to Know About Insolvent Customers
This topic came up recently with a new client. They’d been caught off guard when a customer went into administration…
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Retained Support: The Pros, the Cons, and the Slightly Uncomfortable Truths
Why consider retained support in the first place? For many business owners, expert advice tends to be something you reach…
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Slow Down to Speed Up: Why Fixing Cash Flow Niggles Pays Off
The never-ending to-do list If you run an established business with a small team, chances are you’re always on the…