Terms and Conditions

Maybe the goalposts kept changing, they dispute what was agreed, or they’ve simply decided not to pay. Without solid Ts & Cs, you’re relying on memory, a trail of emails, or a conversation from three months ago that they remember very differently to you.

Whether you’ve been burnt before or you’re getting ahead of it, the right Ts & Cs mean fewer disputes, fewer “but you said…” conversations, and fewer clients who treat payment as optional.

If you sell to consumers online, over the phone or by email, there’s a legal dimension too. The Consumer Contracts Regulations place specific obligations on businesses that sell this way, and a properly written set of Ts & Cs is the most straightforward way to meet them. Most small businesses don’t realise it applies to them until something goes wrong.

Clients see a business that takes itself seriously. You go into every new relationship with expectations clear on both sides, and there’s real confidence in that. When something does go wrong, you have something solid to point to. That peace of mind is exactly what clients tell us they value most.

When we draft terms and conditions for small businesses, we start with questions most businesses haven’t thought to ask. About how you work, what you deliver, how you charge, and what’s gone wrong before. The result is a set of Ts & Cs that reflects how you actually operate, covers situations you might not have considered, and gives your clients a clear picture of what working with you looks like.

Where we start depends on what you already have.

For businesses with nothing in place, or where existing terms are so far from fit for purpose that starting fresh makes more sense. Includes a Ts & Cs discovery call, a full bespoke draft, and as many revisions as it takes to get to a final version you’re happy with.

£495 + VAT per set.

Ts & Cs go out of date. Your business changes, legislation changes, or you realise after a tricky client situation that your terms didn’t cover what you thought they did. Maybe you wrote them yourself, used a template, or had AI generate them. We review what you have and give you written feedback on the gaps and risks.

£105 + VAT per set.

If updates are needed, we’ll quote for those separately. Updates typically cost between £175 and £275 + VAT per set, depending on how much needs changing.

Your business doesn’t stand still, and neither should your terms. New services, a client who wants to amend your payment terms, a question about whether something is covered. These things come up, and when they do, you want a quick answer from someone who knows your business.

For £25 + VAT per month on a 12-month direct debit, you get email access throughout the year for any questions, a check on any amendments your clients request, minor updates as your business changes, and a full review and update at the end of the 12 months if one is needed.

Available exclusively to clients whose Ts & Cs we have written or updated.